1. Complaints relating to the ordered Goods or related to the implementation of the Sales Agreement, the Customer may send to the address of the Seller's registered office.

2. The Seller is obliged to respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement submitted by the Customer within 14 days.

3. The complaint may concern the use of free electronic services. In this case, the Complaint may be sent by e-mail to the address info@balsamique.pl

4. The content of the Customer's complaint should contain an exact description of the problem.

5. The Seller is obliged to consider the complaint within 14 days and provide the Customer with a comprehensive answer to his inquiry.